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An AI that waits on hold with airline customer service for you

Flight changes, refunds, lost bags and name corrections all end up on the same phone line: a menu, a long hold, then an agent who needs your booking details. Text Book which airline and what it's about. An AI assistant waits on hold for you, and when an agent answers, your phone rings and you're put through.

Example text“Call the airline's baggage line for my flight to Denver, wait on hold, and call me when an agent answers.”
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What the call can sound like

An illustration. Real calls vary with the business.

  1. Phone menu“For baggage services, press 3…”
  2. BookChooses the option that matches your reason for calling.
  3. Recording“All of our agents are busy. Please continue to hold.”
  4. BookKeeps waiting. Recordings and music don't count as a person.
  5. Agent“Baggage services, how can I help?”
  6. Book“One moment please.” Your phone rings. Press any key and you're talking to the agent.

How it works

  1. 1

    Text the airline and the reason

    Say which airline, what it's about (a change, a refund, a missing bag) and that you want a call when someone answers.

  2. 2

    The assistant holds

    It gets through the menu and waits, however long the line stays up.

  3. 3

    You take the call

    When an agent answers, Book rings you. Press a key to connect. The assistant then leaves the call.

What to put in your text

  • Which airline, and what the call is about
  • That you want to be rung when a person answers
  • Your confirmation code and ticket details nearby, for you to read out on the call

Good to know

  • Delays and bad weather make airline phone lines busier. Book can wait on a long line for you but it can't shorten the queue.
  • Book can't change, cancel or refund a ticket by itself. You do that with the agent once you're put through.
  • For a same-day problem, the airline's app, website chat or airport desk may be faster. Book is best when you'd otherwise be stuck on hold.
  • Book shows you the phone number it found before it calls. Check it's the line you want, then reply YES.
  • Book calls regular US and Canadian business phone numbers. A call ends after about an hour as a safety limit.

Questions

Does it work for any airline?

It can call any airline's customer service line that has a regular US or Canadian phone number. It looks up the number and shows it to you before calling.

Can it wait on a baggage or refunds line?

Yes. Say which one in your text and it picks that option on the menu.

What if the airline hangs up on the hold?

Book texts you what happened and the number it called, and you can ask it to try again.

Is Book free?

Yes, Book is free to use. Standard message and data rates from your mobile carrier may apply to texts.

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Book is an independent service and is not affiliated with any airline.