What the call can sound like
An illustration. Real calls vary with the business.
- Phone menu“For appointments, press 1. For billing, press 2. To speak to the front desk, press 0.”
- BookListens to the whole menu first, then presses the option that fits.
- Phone menu“Please say, in a few words, why you're calling.”
- BookSays one short phrase, such as “schedule an appointment”.
- Person“Front desk, can I help you?”
- BookCarries on with your request, or rings you if you asked for that.
How it works
- 1
Say who to call and what you need
The business and the department or reason, so the assistant knows which option to choose.
- 2
It works the menu
It presses keys when a menu asks for them and speaks a short phrase when a menu asks you to say something.
- 3
You get the result
It either handles the request and texts you, or rings you when a person answers.
What to put in your text
- The business and the reason for the call, such as billing, appointments or returns
- Whether you want it to handle the request or ring you when a person answers
- Any option you already know works, such as “press 0 for the front desk”
Good to know
- It always listens to the full menu before choosing, so it doesn't jump in on the wrong option.
- It won't type in card numbers, PINs or a Social Security number. A menu that insists on those can block it, and Book texts you what happened.
- If it reaches voicemail it hangs up without leaving a message or saying anything about your request.
- Book calls regular US and Canadian business phone numbers.
Questions
Can it handle menus where I have to say something?
Yes. When a menu asks the caller to say a few words, it answers with a short, clear phrase that matches your request.
What if the menu has changed since I last called?
It listens to the menu each time, so it doesn't rely on old key sequences.
Can it enter my account number?
It only uses details you gave it, and only when asked for them. It never enters card numbers, PINs or Social Security numbers.
Is Book free?
Yes, Book is free to use. Standard message and data rates from your mobile carrier may apply to texts.