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Wait on hold with a box office for concert tickets, by text

Big on-sales happen online, but plenty of theaters, venues and small promoters still sell or hold tickets by phone, and those lines jam up on the day. There's no app to install: you text Book which box office to call. An AI assistant waits on hold, and when a person answers, your phone rings and you're put through to buy.

Example text“Call the box office at Harbor Hall, wait on hold, and call me when a person answers. I want tickets to Saturday's show.”
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What the call can sound like

An illustration. Real calls vary with the business.

  1. Phone menu“For tickets and box office, press 1…”
  2. BookChooses the box office option.
  3. Recording“You are caller number 27 in the queue.”
  4. BookWaits. It never hangs up and redials unless you ask.
  5. Agent“Box office, can I help you?”
  6. Book“One moment please.” Your phone rings and you buy the tickets yourself.

How it works

  1. 1

    Text the venue and the show

    The box office or venue, the date, and that you want a call when a person answers.

  2. 2

    The assistant waits in line

    It works the menu and holds.

  3. 3

    You buy the tickets

    Your phone rings when a person is on. Book never pays, so you give your payment to them directly.

What to put in your text

  • The venue or box office and the city
  • The show and date
  • That you want to be rung when a person answers

Good to know

  • Book can't promise tickets, and it doesn't get you ahead of online queues or limits set by the ticket seller.
  • Book never gives out a card number, so it can't buy tickets for you. You pay once you're put through.
  • It can ask simple questions and text you the answer, such as when tickets go on sale or whether accessible seating is available.
  • Book calls regular US and Canadian business phone numbers. A call ends after about an hour as a safety limit.

Questions

Can it buy the tickets for me?

No. It waits on hold and puts you through, and you pay the box office yourself.

Does it work for online ticket queues?

No. It only makes phone calls, so it helps with lines you reach by phone.

Is there an app?

No. Book works by text message and through the website. There's nothing to download.

Is Book free?

Yes, Book is free to use. Standard message and data rates from your mobile carrier may apply to texts.

Skip the phone call. Send a text.

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