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An AI bot that waits on hold with Verizon so you can dispute an activation fee

An activation fee you didn't expect is easy to spot on a bill and tedious to dispute, because it takes a call and a wait. Text Book. An AI assistant calls Verizon, works through the menu and waits on hold. When a person answers, your phone rings and you're put through to explain the charge and ask for it to come off.

Example text“Call Verizon customer service about an activation fee on my bill, wait on hold, and call me when a person answers.”
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What the call can sound like

An illustration. Real calls vary with the business.

  1. Phone menu“For billing, press 1…”
  2. BookChooses billing and holds.
  3. Recording“Please stay on the line.”
  4. BookWaits. It never says your PIN or account password.
  5. Agent“Thanks for holding. How can I help?”
  6. Book“One moment please.” Your phone rings. You verify yourself and make the dispute.

How it works

  1. 1

    Text what the call is about

    Verizon, that it's about a fee on your bill, and that you want a call when a person answers.

  2. 2

    The assistant waits

    It works through the menu and holds the line.

  3. 3

    You dispute the fee

    Your phone rings. You verify yourself and explain why the fee is wrong.

What to put in your text

  • That the call is to Verizon and that it's about a bill dispute
  • That you want to be rung when a person answers
  • Your bill open: the date and amount of the fee and how it appears
  • Anything you were told when you signed up, such as a chat or an order confirmation

Good to know

  • Book doesn't have your account PIN, password or card number and never says them on a call. Verizon verifies you directly, and you do that part.
  • Book can't dispute a fee by itself, or promise it will be removed.
  • Some menus won't continue without an account PIN typed in. Book can't enter it, tries other routes such as saying “representative”, and tells you by text if it's blocked.
  • Book calls regular US and Canadian business phone numbers.

Questions

Can the AI argue the fee for me?

No. You talk to Verizon once a person answers. The assistant only does the waiting.

What should I have ready?

Your bill, the fee's date and amount, and any confirmation from when you signed up.

Is this affiliated with Verizon?

No. Book is independent and isn't affiliated with Verizon.

Is Book free?

Yes, Book is free to use. Standard message and data rates from your mobile carrier may apply to texts.

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Book is an independent service and is not affiliated with, endorsed by or sponsored by Verizon. Company names are trademarks of their owners and are used only to say which business you want called.