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An AI that waits on hold with Spectrum so you can ask for a lower rate

When a promotional price runs out, internet and TV bills jump, and the way to ask about it is a phone call. Text Book. An AI assistant calls Spectrum, goes through the menu to the department you name and waits on hold. When a person answers, your phone rings and you're put through to ask about your rate.

Example text“Call Spectrum, go to account services, wait on hold, and call me when a person answers. My promotional rate ended.”
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What the call can sound like

An illustration. Real calls vary with the business.

  1. Phone menu“For account and billing questions, press 2…”
  2. BookPicks the account option and waits.
  3. Recording“Your estimated wait time is 20 minutes.”
  4. BookHolds. Recordings and music never count as a person.
  5. Agent“Thank you for calling. Can I have your name?”
  6. Book“One moment please.” Your phone rings and you take it from there.

How it works

  1. 1

    Text what you want

    Spectrum, that you'd like to ask about your rate, and that you want a call when a person answers.

  2. 2

    The assistant waits

    It handles the menu and the hold.

  3. 3

    You ask

    Your phone rings when a person is on the line. Ask what plans and promotions are available.

What to put in your text

  • That the call is to Spectrum and which department, such as account services
  • That you want to be rung when a person answers
  • Your current bill and plan nearby, for you to refer to on the call

Good to know

  • Book can't promise a lower rate. What's offered depends on your account and the day you call.
  • It doesn't accept offers or change your plan. You do that with the person you're put through to.
  • Things worth asking about: what plans are available at your address, what the bill will be when a promotion ends, and whether equipment fees can come off.
  • Book calls regular US and Canadian business phone numbers. A call ends after about an hour as a safety limit.

Questions

Can the AI get me a better rate itself?

No. It waits on hold and puts you through. You ask for the rate.

How is this different from calling myself?

You don't sit on hold. The assistant waits and your phone rings when a person is ready.

Is this affiliated with Spectrum?

No. Book is independent and isn't affiliated with Spectrum or Charter.

Is Book free?

Yes, Book is free to use. Standard message and data rates from your mobile carrier may apply to texts.

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Book is an independent service and is not affiliated with, endorsed by or sponsored by Spectrum or Charter Communications. Company names are trademarks of their owners and are used only to say which business you want called.