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An AI that calls to cancel your newspaper subscription

Many newspapers still handle cancellations through a circulation phone line with limited hours. Text Book which paper and who the subscription is under. An AI assistant phones, asks to cancel or stop delivery, and texts you the effective date, any refund and whether they need anything else.

Example text“Call the Daily Courier circulation line and cancel my subscription. It's delivered to 12 Oak Lane and under Marcus Webb. Ask when it ends and about a refund.”
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What the call can sound like

An illustration. Real calls vary with the business.

  1. Phone menu“For subscription services, press 3…”
  2. BookChooses the subscription option.
  3. Circulation“Subscription services, how can I help?”
  4. Agent“I'm calling for Marcus Webb to cancel the subscription. When would it end, and is there a refund?”
  5. Circulation“It ends at the end of the billing period. We'll email a confirmation.”
  6. BookYou get a text with the date and what to expect.

How it works

  1. 1

    Text the paper and the account

    The newspaper, the name and delivery address on the account, and whether it's print or digital.

  2. 2

    Check the request

    Reply YES and Book calls during the circulation desk's hours.

  3. 3

    Read the outcome

    You get the end date, any refund or fee mentioned, and anything else they need.

What to put in your text

  • The newspaper's name and city
  • The name and delivery address, or the email, on the subscription
  • Print or digital, and whether you want to cancel or only pause delivery
  • A request for a confirmation by email

Good to know

  • Book asks about the end date and any refund, but it doesn't agree to fees or accept offers for you.
  • If the paper says cancellation must be done in your online account or in writing, Book tells you.
  • It can wait until the circulation desk opens and call then.
  • Book calls regular US and Canadian business phone numbers.

Questions

Can it pause delivery instead of cancelling?

You can ask. Say so in your text, and the assistant asks whether they can pause it and for how long.

What if the line is closed?

Say that you'd like it to call when they open, and it will place the call then.

Does it work for magazines and other subscriptions?

It can call any business with a regular US or Canadian number, so yes for many. Say who to call and what you want.

Is Book free?

Yes, Book is free to use. Standard message and data rates from your mobile carrier may apply to texts.

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