What the call can sound like
An illustration. Real calls vary with the business.
- Phone menu“To manage your subscription, press 2…”
- BookChooses the account or cancellation option.
- Agent“I'm calling for Priya Shah to cancel the subscription.”
- Agent“Before I do, we could offer you a lower rate.”
- BookDoesn't accept. It says it will pass the offer on, and confirms what's needed to cancel.
- BookYou get a text with the offer and the next step, and you decide.
How it works
- 1
Text the account and the request
The name and email or phone on the account, and that you want to cancel.
- 2
Check it
Book repeats the request. Reply YES and it calls.
- 3
Choose what happens next
You get what SiriusXM said, including any offer, and you decide.
What to put in your text
- The name on the account and the email or phone number tied to it
- Your radio ID or account number, if you have it
- That you want to cancel, and from when
- A request for the confirmation by email
Good to know
- Book doesn't accept offers or agree to anything on your behalf. It passes them on.
- It never gives a card number. If SiriusXM asks for one, it says it doesn't have it and finds out whether it's needed.
- If you'd like to hear an offer yourself, ask Book to ring you when a person answers.
- Book calls regular US and Canadian business phone numbers.
Questions
Will it take a discount offer?
No. It passes the offer on, and you decide whether to take it.
Will they be able to cancel with only what I texted?
That depends on what they ask for. If they need something Book doesn't have, it finds out whether it's required and texts you.
Is this affiliated with SiriusXM?
No. Book is independent and isn't affiliated with SiriusXM.
Is Book free?
Yes, Book is free to use. Standard message and data rates from your mobile carrier may apply to texts.
Book is an independent service and is not affiliated with, endorsed by or sponsored by SiriusXM. Company names are trademarks of their owners and are used only to say which business you want called.